All our orders are now shipped from Malaysia, so delivery time via standard post is between 10-21days and Express post is 7-10 days.
If you are not home when the courier/postman attempts delivery they will usually leave a card advising where you can pick your delivery up from. If for any reason you haven’t received your delivery within 4 days after the times listed above, please check your parcel tracking email details first that you received after you placed your order. This should provide you with the name of the courier company and your parcel tracking number. If you don;t have these details please try your local post office next. If they do not have your parcel, please email firstname.lastname@example.org quoting your order number so we can follow this up for you.
OVERSEAS TAXES AND IMPORT DUTIES
Please note some countries may charge additional local taxes, e.g. VAT or import duties. Any additional taxes or import duties will need to be paid for by the customer and a commercial invoice will be included in the packaging stating the value of the goods.
Please contact your local customs office or customs broker to see if this would be applicable to your country. The description of the goods on the parcel will be “rubber swim fin and swim wear”
As our products are shipped internationally from Malaysia, the cost to return products for most customers is not cost effective as they have to pay to return the product from their country to our warehouse in Malaysia and then they also have to pay the full freight cost we get charged to send out a new product. Please note with your original purchase we subsidise the freight costs, so the return postage costs will be significantly higher.